Student SmartRider: FAQs for Schools

Schools and other institutions requiring SmartRider cards must register their details with Monitor WA.

  • Download the form to register your site to receive SmartRider Concession cards for your students or to update your site information and card design.
  • Fill in School Details
  • Email to Monitor WA at our support address on the form.
  • Schools need to complete the registration form located here: Registration Form to change their card design.
  • Yes, please ensure you have completed the registration form located here: Registration Form and selected a card design that supports a barcode.
  • Please see the IDCapture FAQ located here: ID Capture FAQ to configure the correct field for your barcode system here to register your school for online ordering.
  • Schools need to complete the registration form located here: Registration Form to change their card design.
  • Please complete the contact form located here with your new contact details
  • Please complete the online contact form located here with your card order details.
  • Please re-order a new card, the student will automatically receive concession until 31st May the following year. The rate of concession will be based on the student's age.
  • Monitor WA do not supply any type of temporary travel permit, we can only supply registerd SmartRider cards with Student Concession.

When a replacement student concession card is ordered for the same school, the remaining funds from the previous card should automatically transfer to the new card, after you have presented the new card to one of Transperth's card readers. N.B. You will not see the funds by checking the new card online, until you have presented the new card to a Transperth card reader.
If your funds still haven't transferred automatically, pleae call Transperth on the phone number printed on the card ( 13 62 13 ).

Please ensure the card holder calls Transperth's infoline on 13 62 13 and ask's them to "hot-list" the card so it cannot be used.

Funds will not transfer automatically, if the previous card was registered against a different school. When the Smartrider card for the new school arrives, the student, parent or guardian will need to contact the Transperth infoline on 13 62 13, to request them to transfer the funds from the previous card.

The Public Transport Authority (PTA) is happy to replace SmartRider cards if they are determined to be a faulty card and no physical damage has been done to make it faulty. The most common form of damage to a card is cracks or dents on the cards surface, both of which will damage the electronics inside the card and render the card unusable. The following steps should be taken if the card appears to be faulty but shows no sign of damage:

  • The student (or guardian) should phone the Transperth InfoLine on 13 62 13 (TIS: 13 14 50).
  • The operator will check the details of the card on the SmartRider system and ask a few simply questions as to the nature of the problem.
  • If the SmartRider system shows no cause for the card not to be working properly, the student will be prompted to complete a Student SmartRider Faulty Card Report Form (Click here to download this form).
  • The next step for obtaining a replacement SmartRider card will be dependent on whether the student's school is a participating school or not (students will need to contact their school administration if they do not know whether their school is a participating school).

Students will need to bring their completed form and faulty SmartRider card to their school administration and request that they place an order for a replacement card.

If there are no physical signs of damage the school will order a replacement SmartRider card for the student and send the card with the completed form to Monitor WA as advised on the form.

Upon receiving the faulty SmartRider card, Monitor WA will inspect the card for any physical damage. If the card is found to be faulty, a replacement SmartRider card will be sent to the school for the student to collect at no charge to the school or student. If the SmartRider card is not deemed to be faulty, the damage will be highlighted on the card and sent back to the school. It is the schools responsibility to provide the student with their returned, original SmartRider card.

Students will need to send their completed form and faulty SmartRider card to the address provided on the form. If the card is found to be faulty, a new SmartRider card will be returned to the student with all details and funds from their faulty card transferred to their new SmartRider card.

If the card is not found to be faulty, the card will not be replaced but returned to the student advising of the required action.

  • Please complete the contact form located here with your new contact details
  • Please use the online contact form located here, please also include your invoice number(s) with your your enquiry.

Many schools use the SmartRider card in conjunction with other on-campus and cloud solutions that we provide. These can include systems like:

  • Cashfree Canteen/POS
  • Print/Copy Cost recovery
  • Bus/Excursion Charging
  • Access Control
  • Staff Identificaiton

Please contact our sales staff on 08 9240 4777 or complete the online contact form located here to have someone discuss your requirements.