FAQ

Buy Online FAQ

Faulty Card FAQ

School Pricing


Buy Online FAQ

Who can purchase a SmartRider card Online?

All West Australian Department of Education primary and secondary public school students can purchase Student SmartRiders online. Students of private schools that have registered for online payments with MonitorWA can also purchase Student SmartRiders online. Registered schools are listed in the first page of the online order system.


How much does it cost to purchase a student SmartRider?

It costs $5.00 to purchase a student SmartRider (both new and replacement SmartRider cards), the cost of which will be charged to the nominated credit card. Primary school students can obtain their first Student SmartRider card at no cost by filling out the Application for Student SmartRider form and posting it to Monitor WA (instructions are on the back of the application form).

Click here to download an Application Form for Student SmartRider.

Please note: Prior to use, a minimum of $10.00 must be added to SmartRider cards to use them to pay for Transperth fares. For further information on how to Add- Value to your SmartRider, visit the Transperth Website (www.transperth.wa.gov.au).

How secure is my purchase?

The payment process is handled by Eway who specialise in online payments and is a reputable, established Australian company. More information on Eway can be found on their web site (www.eway.com.au).

I had money on my last card, what happens to it?

When a replacement card is issued, funds from your previous SmartRider card should transfer automatically to your new SmartRider card. If this does not happen, please call the Transperth InfoLine on 13 62 13 (TIS: 13 14 50).

How long does it take to get my card?

All online card orders are printed and mailed to either your home address (public schools) or your school (private schools) the next working day after you have completed the online purchase order.

My school is not registered for the online payment option, how can I buy a student SmartRider card?

Click here to download a manual SmartRider application form. You will need to complete the form, get it authorised by your school administration and post this with the $5.00 application fee to the WA Monitor address provided on the form. Please read the form carefully before signing and submitting it.

I don't have a credit card, how can I apply for a student SmartRider?

Click here to download a manual SmartRider application form. You will need to complete the form, get it authorised by your school administration and post this with the $5.00 application fee to the WA Monitor address provided on the form (in "How to apply" section). Please read the form carefully before signing and submitting it.

How do I get a SmartRider Card if I am a tertiary student?

Click here to download the tertiary student SmartRider application form. Follow the instructions on the form for how to obtain your card.

My child starts primary school next year, can I get a student SmartRider card now?

No, you will need to apply for your student SmartRider card next year.



Faulty Card FAQ

What to do if your card appears faulty?

The Public Transport Authority (PTA) is happy to replace SmartRider cards if they are determined to be a faulty card and no physical damage has been done to make it faulty. The most common form of damage to a card is cracks or dents on the cards surface, both of which will damage the electronics inside the card and render the card unusable. The following steps should be taken if the card appears to be faulty but shows no sign of damage:

  • The student (or guardian) should phone the Transperth InfoLine on 13 62 13 (TIS: 13 14 50).

  • The operator will check the details of the card on the SmartRider system and ask a few simply questions as to the nature of the problem.

  • If the SmartRider system shows no cause for the card not to be working properly, the student will be prompted to complete a Student SmartRider Faulty Card Report Form (Click here to download this form).

  • The next step for obtaining a replacement SmartRider card will be dependent on whether the student's school is a participating school or not (students will need to contact their school administration if they do not know whether their school is a participating school).


@Participating School

Students will need to bring their completed form and faulty SmartRider card to their school administration and request that they place an order for a replacement card.

If there are no physical signs of damage the school will order a replacement SmartRider card for the student and send the card with the completed form to Monitor WA as advised on the form.

Upon receiving the faulty SmartRider card, Monitor WA will inspect the card for any physical damage. If the card is found to be faulty, a replacement SmartRider card will be sent to the school for the student to collect at no charge to the school or student. If the SmartRider card is not deemed to be faulty, the damage will be highlighted on the card and sent back to the school. It is the schools responsibility to provide the student with their returned, original SmartRider card.


@Non-participating School

Students will need to send their completed form and faulty SmartRider card to the address provided on the form. If the card is found to be faulty, a new SmartRider card will be returned to the student with all details and funds from their faulty card transferred to their new SmartRider card.

If the card is not found to be faulty, the card will not be replaced but returned to the student advising of the required action.



School Pricing

Design

  • Card design Standard (one of the standard card designs 1 - 17)
  • $ 0.00
  • Custom designed card (one off design fee, also charged for additional changes)
  • $ 300.00

Cards

  • Black & white card designs (designs 1-8) Students first SmartRider card
  • $ 0.00
  • Colour card designs (designs 10-17) Students first SmartRider card ordered during discount period
    (1st of December each year through to the 31st of March the following year)
  • $ 1.10
  • Replacement Black & white card designs (designs 1-8)
  • $ 1.00
  • Replacement Colour card or First time card ordered outside discount period
  • $ 1.45

Note

All prices are exclusive of GST.



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