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Professional Solutions |
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A major strength that Monitor WA boasts is the direct support vision our company has embraced.
Monitor offers service and support for the whole of Western Australia from our Perth office, which is second to none.
Highly qualified and trained engineers provide support for every facet of the Monitor installation.
All engineers are placed through a training program for both hardware and software applications.
Every engineer is a full time employee of Monitor, we do not use contractors.
This is further enhanced by Monitor's remote support via modem/internet, where installed, from our
Perth office to the on-site system computers.
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The service support throughout the Perth Metropolitan area is five days a week from 8.30am to 5.30pm
as standard. However, we offer emergency after hours phone assistance and a callout service for system
critical problems outside of our normal working hours, this is all at no additional charge. We offer
a full replacement guarantee on any faulty equipment maintaining a high productivity level to you as a
customer. Our average maximum response time to service calls is 4 hours during normal working hours.
However 75% of service calls are responded to within the 1st hour. Regular preventative maintenance
checks on our equipment ensure a high level of performance. Special conditions are applied to service
critical calls.
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Monitor's service includes - |
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Monitor's
research and development team who are challenged with bringing innovative new products to the market
allows for further system development and customisation. The service agreement does not cover faults caused
by misuse, lightening strikes, power surges, or faults with customer supplied PC's or network equipment.
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