Monitor WA Pty Ltd

The Monitor System

Monitor 's proprietary technology and support infrastructure provides unique total solution capabilities for a number of key organisation functions including costing , recovery for services provided to clients, students, staff and casual users and to control access to those services.

Monitor's technology also enables the management and control of services and facilities including photocopiers, facsimile machines, e-mail, telephones, CD-ROM, Internet access, individual computers, network printers, doors, boom-gates etc. Monitor technology applications also enable the control and management of supply or vending facilities for items such as gaming machines and food.

Industry Position & Competitive Advantage

Monitor holds a unique competitive position in both the Educational and institutional market sectors and is recognized as the dominant resource management solution provider to the Australian education sector. The system has a unique ability to interface as a key component of an institutions total resource management system. This enables it to provide Educational institutions with a highly cost efficient and advanced on-line solution to a wide range of critical resource and facilities management and allocation areas.

Monitor provides the following significant advantages to this target sector

Online Functionality

Monitor has always embraced the online approach to providing a comprehensive access control and expense management solution. Monitor was the first to introduce such a system to the Australasian market and is still the only company to supply a complete online solution.

The online approach provides many significant and unique benefits to both institutions and to their customers. Some of the more significant of these are listed below:

The online system provides immunity to fraudulent duplication of account holder's funds caused by cards being copied. Systems that store value on the card do not enjoy this advantage.

Cardholder's funds security and management is significantly enhanced. Funds are not lost if cardholders lose their card and may be transferred to a new account.

It is possible to conduct a complete audit of the system from the detailed record of all transactions.
IP Connectivity The Monitor system utilizes Internet Protocols to communicate between the terminals and various software components across standard networks.

This is a significant advantage over the use of proprietary serial communication using dedicated networks as used by most other systems.

The benefits of this include superior system performance, ability to be widely distributed, ability to be remotely supported and ease of installation.

Support for Clients and Staff Requirements

Monitor is unique in offering a complete and flexible solution that fully meets the needs of both clients and staff. Typically, other systems offer a solution best suited to one or the other type of user.

Integration with Third Party Systems

utilizes its leading edge proprietary software and solutions support infrastructure to enable the seamless integration of other expense management and access control functions into one centralized data and management information system with full interface and integration capability.

Applications which Monitor can integrate with include:

Network printer control software
Internet charging systems
Photo ID card production systems
Telephone call accounting systems
Workstation application charging systems
EFTPOS and credit card Add Value systems
Facilities Management
Access Control

Unmatched Flexibility

The system offers an unmatched level of flexibility. The System is able to control a wide range of resources and account configurations that no other competing system is able to offer.

Facilities Management

The system is also able to provide comprehensive support for facilities management of an institution's resources through a range of advanced capabilities. These include:

Provision of complete recording of all transaction details.
Centralised and integrated management of all resources.
Management reports and charts that facilitate the most cost effective selection of resources based on their actual usage patterns.
Distributed User Interface components that allow multiple system users to simultaneously access the system.

Monitor products also allow project management and consultancy for placement and planning of office equipment and network infrastructure where large cost savings can be made.

Dedicated R&D Facility

Monitor has a dedicated product research and development team of 10 software and hardware engineers and developers located in Auckland, New Zealand focusing on continually enhancing the system.

Monitor has encouraged regular, interactive development meetings with its key existing and potential customers. These meetings have enabled to set a path of developing both software and hardware in consultation with these customers that meets their demand and vision for excellence.

Commitment to Service and Support

One of the significant factors in identifying why customers choose has been in the service and support capabilities and commitment provided by Monitor.