Card Printer FAQ

DEMONSTRATION will be printed on the card if the demonstration mode is activated, or if the trial version has expired (after 30 days).To upgrade the eMedia trial version to a standard version, please contact Monitor WA on (08) 9240 4777.

For more information:

Evolis Print Center is used to detect the printer, manage the communication and notifications. It’s also the graphic interface to set and display the information related to each detected printer.

The print center is also in relation with the printer manager for the notifications.

Please send your change request toour support email. Include the design type and attach a colour school logo (if applicable).

Our standard Photo ID card designs are Ver10, Ver11, Ver16 and Ver17. You can view the card designs at this link: SmartRider Card Designs.

The information about “How to install a ribbon” is available in the User’s Guide.

After installing the ribbon, go to the Driver Properties/Graphic screen, choose the correct ribbon to match the one installed in the printer, and then click on the OK button.

If the ribbon gets cut during the printing process, please check the following points:

  1. Clean the printer.
  2. Check within the Driver Properties/Graphic menu if the contrast or quality values are not too high.
  3. Check if the ribbon is not faulty (replace it with a new one)
  4. Are you using a genuine Evolis ribbon?

If the problem persists even after checking out these points, please contact Monitor WA on (08) 9240 4777.

ONLY Evolis ribbons can be used with an Evolis printer. Using generic ribbons with an Evolis printer will expose you to printing problems, plus, the warranty will be null and void. No support request will be entertained if generic ribbons have been used.

During printing, if a card remains in the feeder or gets stuck in the middle of the printer, please check the following points:

  • Has the printing job been correctly sent to the printer? If en error has occurred, the Windows toolbar will display a red circle with a question mark on the printer icon.
  • Is the card thickness gauge adjusted to the actual card thickness?
  • Clean the printer.
  • Make sure that the cards are not sticking together, and also, that they meet all compatibility requirements from your printer.

White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head.

If cleaning of the print head does not clear this defect, please contact Monitor WA on (08) 9240 4777.

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